Your retail teams need to be trained well in all areas of their job. They are the first people your customers come into contact with, helping your customers form their first impression of your business. The Retail Applied Collection helps you train your employees in more than the basics. In this collection your retail employees will learn how to adopt a ‘customer first’ mindset. They will understand more about the importance of store windows, and they’ll train on commercial and product awareness. Your retail workforce will also dive into the basics of GDPR in a retail environment, and your team leaders will understand how to effectively coach retail employees. Each training course in this collection takes 15 minutes or less to complete, which means your staff can fit the training to their schedule according to their needs.
Courses in collection
1. Adopting a ‘Customer First’ Mindset
Train your retail teams on the customer first-mindset. Show them how to apply strategies for a customer-first mindset with this course.
2. Commercial and Product Awareness
Train your retail employees on commercial and product awareness. Show them how to apply commercial awareness to their retail position with this course.
3. Coaching Retail Employees
Train your retail managers and leaders on coaching. Teach them the GROW coaching model as well as listening techniques with this course.
4. The Importance of Store Windows
Train your retail employees on the importance of store windows. Show them how to identify different types of window displays with this course.
5. GDPR in a Retail Environment
Train your retail teams on GDPR and show them how to apply best practice when handling customer data in online retail.
6. Ethical Retail
Train your retail teams on ethical retail practices. Show them the benefits of ethical consumerism with this course.
7. Attention to Detail
Train your retail teams on the importance of paying attention to detail with this course.
8. Using your Initiative
Train your retail employees on using their initiative. Teach them methods to improve their skills in using initiative with this course.
9. Handling Complaints – Taking Ownership
Train your teams on handling complaints. Show them effective methods for handling complaints with this course.
10. The Self-Service Experience
Train your retail teams and managers on self-service in retail with this course.